.webp)
Sitter4Paws
Sitter4Paws
Booking Guide, Policies & Terms
Welcome
Thank you for considering Sitter4Paws to care for your beloved pets.
I understand that inviting someone into your home and trusting them with your furry family members is a big decision. These policies & terms have been created to outline how bookings are managed and what you can expect from our services.
My goal is to provide a reliable, professional and personalised service where your pets feel safe, comfortable and loved while you're away.
If you have any questions about these policies, please don't hesitate to ask before making a booking.
Changes to These Policies
Sitter4Paws may update these Policies & Terms from time to time to reflect changes to services, pricing, legislation or business practices. Any updated terms will apply to new bookings made after the updated version is published, unless otherwise agreed.
Questions
If you have any questions regarding these Policies & Terms, please don't hesitate to get in touch.
Last Updated: 7 August 2026
These Policies & Terms represent the current policies of Sitter4Paws and apply to all new bookings. Existing bookings will continue under the terms agreed at the time of confirmation unless otherwise agreed by both parties.
All bookings begin with a Booking Inquiry.
Submitting an inquiry does not guarantee a booking. Every request is personally reviewed based on availability, location, the service requested and your pet's individual needs.
For most new clients, a complimentary Meet & Greet may be required before the first booking. This allows us to meet, discuss your pet's routine, become familiar with your home and ensure Sitter4Paws is the right fit for everyone.
Your Booking Is Confirmed Once:
• Written booking confirmation has been provided by Sitter4Paws.
• All required client forms have been completed.
• Any applicable deposit has been received.
Changes to Your Booking:
If your plans change and you need to shorten your booking, please let Sitter4Paws know as soon as possible.
As your booking dates have been reserved exclusively for you, the agreed booking fee will normally remain payable unless otherwise agreed.
Booking extensions are always welcome but are subject to availability.
Before your first booking, you'll be asked to complete:
-
🐾 Pet Profile Form – Information about your pet's routine, personality, health, behaviour and care requirements.
-
🤝 Client Information Form – Your contact details, property information and guidelines.
-
🚑 Emergency & Veterinary Authorisation Form – Emergency contacts, veterinary details and authorisation to seek treatment if required.
These forms usually only need to be completed once and should be updated whenever your information changes.
Please ensure that any changes to the information provided are communicated before each booking.
For All Services:
-
A 25% non-refundable deposit is required to secure your booking.
-
Your booking is confirmed once the deposit has been received.
-
The remaining balance is due by the end of the service, unless alternative arrangements have been made in advance.
Booking deposits are non-refundable if you choose to cancel your booking. However, in exceptional circumstances, Sitter4Paws may, at its sole discretion, transfer the deposit to a future booking.
The booking deposit allows Sitter4Paws to reserve your requested dates and helps protect against last-minute cancellations, ensuring availability can be managed fairly for all clients.
Accepted Payment Methods:
-
Revolut
-
Bank Transfer
-
Cash
Loyalty Programme:
-
Returning clients may earn and redeem loyalty points in accordance with the current Sitter4Paws Loyalty Programme.
-
Loyalty points have no cash value, are non-transferable and cannot be exchanged for cash. They cannot be combined with other offers unless stated otherwise.
-
Sitter4Paws reserves the right to amend or withdraw the Loyalty Programme at any time.
Bookings taking place during public or bank holidays are subject to a holiday surcharge due to increased demand and limited availability.
Home Visits, Dog Walks & Outings:
-
A 35% surcharge applies to the standard service fee for each of the above mentioned booked service taking place on a public or bank holiday.
Live-Ins & Overnight Stays:
-
A €20 surcharge applies for each public or bank holiday that falls within the booking period.
Sitter4Paws also reserves the right to apply a surcharge during exceptionally busy periods, including festive seasons, peak travel periods and extended bookings. Any additional charges will always be discussed and agreed upon before your booking is confirmed.
If you need to cancel or amend your booking, please provide as much notice as possible. Cancellations or significant reductions to a confirmed booking may incur a cancellation fee of approximately 25–75% of the cancelled services, depending on the notice given and circumstances.
Booking Deposit:
A 25% booking deposit is required to secure all bookings and is non-refundable once your booking has been confirmed.
Exceptional Circumstances:
If you need to cancel due to a genuine medical emergency or other exceptional circumstances, the booking deposit may, at Sitter4Paws' sole discretion, be transferred to a future booking. Supporting documentation may be requested where appropriate.
If Sitter4Paws Needs to Cancel:
If Sitter4Paws is unable to provide the agreed service due to circumstances beyond control, you will be notified as soon as possible. Any payments already received will be refunded where applicable, and every reasonable effort will be made to help you find a suitable alternative.
Repeated cancellations or last-minute amendments may result in future bookings being declined.
Clients authorise Sitter4Paws to access their property solely for the purpose of providing the agreed pet care services.
-
If needed- Kindly provide safe and reliable access to your property, including any keys, alarm codes or entry instructions required.
-
Keys, alarm codes, entry instructions and access information are treated as strictly confidential and used only for the duration of your booking.
-
Please notify Sitter4Paws immediately if your access arrangements change before or during your booking.
Where possible, key collection and return will be combined with the first or final visit of the booking to minimise additional travel charges.
Your pet's wellbeing, and my safety, are my highest priorities.
Please disclose any medical conditions, medication requirements, allergies or behavioural concerns before booking, including aggression, anxiety, reactivity, escape tendencies or bite history.
Sitter4Paws reserves the right to decline or discontinue services where a pet presents an unacceptable risk to themselves, other animals or people.
If your pet becomes ill or injured while in my care, every reasonable attempt will be made to contact you using the information you have provided. If immediate veterinary treatment is necessary to prevent unnecessary suffering or preserve your pet's life, veterinary care will be sought in accordance with your completed Emergency & Veterinary Authorisation Form.
The attending veterinarian is responsible for all medical decisions regarding your pet's treatment.
All veterinary fees, medications, transport costs and associated expenses remain the responsibility of the owner.
Clear communication is an important part of every booking. I aim to keep you updated so you can enjoy peace of mind while you're away.
Booking Updates:
-
During your booking, you'll receive regular updates about your pet(s), including photos, videos and messages, where appropriate. The frequency of updates may vary depending on the service booked and your individual preferences.
Website & Social Media:
-
Sitter4Paws may capture and use photographs or videos of your pet(s) to highlight its services on the company’s website and social media platforms. By utilising these services, you grant consent for the use of such images and videos of your pet(s) for promotional purposes.
If you would prefer that your pet(s) are not featured, simply let me know at any time and your preference will be respected.
Your privacy is important to Sitter4Paws. All personal, property and pet information shared throughout the booking process is treated with care and kept strictly confidential.
Information collected through inquiries, bookings and client forms is used solely for the purpose of providing safe, professional pet care services and managing your bookings. Access to your information is limited to Sitter4Paws and will only be shared where necessary, such as with your nominated emergency contact or attending veterinary practice in the event of an emergency.
For full details on how your information is collected, stored, used and protected, please refer to the Sitter4Paws Privacy Policy.
Sitter4Paws will always take every reasonable precaution to provide safe, reliable and compassionate care for your pet(s) and home.
Standard of Care
Every pet will be cared for with kindness, respect and attention to their individual needs. While every reasonable effort is made to ensure your pet's safety and wellbeing, no service can eliminate all risks associated with animal care.
Risks & Responsibilities
Sitter4Paws takes reasonable precautions to provide safe and reliable care. However, pet care carries inherent risks that cannot always be completely eliminated.
Sitter4Paws cannot accept responsibility for:
-
Undisclosed medical or behavioural conditions.
-
Illnesses or injuries arising from pre-existing conditions.
-
Damage or incidents resulting from inaccurate or incomplete information provided by the client.
-
Events outside reasonable control, including severe weather, road closures or emergencies.
-
Decisions, treatments or outcomes determined by attending veterinary professionals.